The Difference Between Average and Elite Roofing Companies with John Eggen

What separates an average roofing company from an elite one? John Eggen, COO of Big League Roofers, believes it comes down to understanding. Listen before you speak. Inspect before you recommend. Educate instead of just sell. And make “above and beyond” the standard. In this episode, John and Jim Ahlin talk about building better salespeople, stronger leaders, and processes that help a roofing company grow without losing quality.

John also shares how Big League Roofers is making the shift from insurance to retail, why losing on price isn’t always a loss, and why trust will beat being the cheapest contractor. As John puts it, “Roofs are what we build, but understanding is what we leave behind.”

Connect with John: 
https://bigleagueroofers.com
https://www.facebook.com/bigleagueroofers
https://instagram.com/bigleagueroofers
https://www.youtube.com/@bigleagueroofers

Listen to the episode on Spotify & Apple Podcasts (323) 👇
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Chapters:
02:18 From Roofing Supplier to Roofing Contractor
03:32 The Biggest Gaps in the Roofing Industry
07:39 If Your Customer Is Wondering, You’re Losing
09:29 Making “Above and Beyond” the Standard
11:59 How to Build High Standards Across Your Team
15:38 What Average Roofing Companies Get Wrong
17:11 Training Roofing Sales Reps to Be Professionals
19:31 Stop Measuring Only the Sale
23:15 The Leadership “Helicopter” View
27:21 How to Lead Without Becoming the Bottleneck
29:28 Turning Field Experience Into Better Processes
32:46 Building a Healthy Owner-COO Relationship
35:58 Making the Shift From Insurance to Retail Roofing
40:03 Building Trust Instead of Selling on Price
43:36 What to Do When You Lose on Price
48:29 A Leadership Lesson Learned the Hard Way
50:58 What the Roofing Industry Needs Right Now