The five-star rating system isn’t working [Archive episode]

Leaving a five-star review has become customary for any experience that is excellent, good, average, or even acceptable, and anything below five-stars means terrible in the world of online reviews. As consumers, this system isn’t helpful in identifying the true high performers, and it makes it difficult for people or businesses to stand out from the crowd.

Full lesson: https://plainenglish.com/lessons/five-star-reviews

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