The laws of the office revisited

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Sarah, Sarah Gonzalez, my longest colleague.

Do you remember a long time ago,

an episode that you and I did together,

where I can fast to a minor.

A crime? No.

You fast to a crime?

I would say malfeasance.

I confess to some malfeasance, whatever.

It's you broke a rule.

I definitely broke a rule.

And...

Flash the...

You know, potato potato.

I'm exactly where you're going.

Do you remember that episode?

Of course. You were like...

not scanning groceries.

Well, we don't have to get into the specifics,

because we're about to run the episode.

Okay, okay, okay.

That is about, okay.

Okay, yeah, yeah, yeah, I remember.

It's like the one and only time can you broke a rule, I think.

Certainly, the only one I've confessed to on tape.

And then, do you remember what that episode was about overall?

No, what is it?

Well, so the episode was about...

My crime, I contend and will contend

in this episode we're about to run,

was about incentives and incentives going road.

Perverse incentives, yeah.

So this episode was a bunch of those.

And it was from a long time ago,

but may I share the very exciting news?

All right, ready?

I'm going to show you, I'm going to show you something,

because this relates to the new Planet Money Book.

Are you ready?

Look at this.

Oh, the laws of the office episode.

This is a poster, like an industrial safety poster

that you would see next to a water cooler.

It looks like a federal agency you had out.

Of 100%, but this is custom made

for only very special Planet Money Book buyers.

And it is the laws of the office.

It's the laws that you're about to hear in this episode,

but put into a useful water cooler,

like safety poster.

And you can point to your colleagues obnoxiously

when you're like, no, you're really,

you're really doing Parkinson's Law right now

or really good arts law going on over there.

What do you think?

Yeah, yeah, yeah, yeah.

So this is like,

wash the dishes in the communal sink post-sticky version.

Yes.

It's like a version of that.

So, like, don't be that employee.

Don't be that coworker.

Yes. And all of these particular laws,

as you will hear,

have some kind of economic backing to them.

That's what today's episode is about.

But the important information here is

this is a special edition poster.

Only available.

Limit edition.

Only for people who pre-order the Planet Money Book.

And the way that you do that is you go to

PlanetMoneyBook.com.

And if you miss the link,

don't worry.

We will say it plenty more times.

Okay, so here's the episode that inspired the poster

that you can get when you pre-order

the Planet Money Book.

I'm excited to hear it.

It's good. It was good.

It was very fun.

Here you go.

Here's the episode.

This is Planet Money from NPR.

Sarah, did you look up the thing?

I looked up the thing.

The statute of limitations in Pennsylvania

for misdemeanors is two years.

Two years?

That's it?

Yeah, so can you tell us the story?

Okay, yeah.

But let us not do it here.

Let us do it here.

Kenny Malone has brought us to a drug store

that has a self-checkout.

I used to be a cashier at a grocery store

when I was about 16 years old.

Oh, baby, Kenny.

You have no idea, dude.

I looked like I was 11 years old at that age.

Oh, I can see that.

I can picture it.

It was bad.

So one day I learned that my managers

have started to keep track of the performance

of all of the cashiers.

Like how friendly you are to the customers?

No, no, no, no.

They were measuring our like items scanned per minute.

And then I believe they were posting those

for the other cashiers to save.

Okay.

So I'm a little competitive.

I'm also a goody two shoes.

And I'm like, I gotta be faster.

I gotta be faster.

I gotta get my bosses these numbers.

And then I get this item that won't scan.

Oh, like cilantro.

Cilanto never scans at the grocery store.

It was in a ton of cilantro and rural Pennsylvania.

I think it probably was like cat food.

Cat food was weirdly hard to scan.

The label got all torn up and crap.

Anyway, I'm trying to scan this thing.

And all I can think is like, oh my god,

my items per minute is plummeting, plummeting.

And then finally, I just let it go down the register,

unscanned, and I grab the next item, and I move on.

So you gave the cat food away for free?

Yes, technically I suppose we would have to say

I stole the cat food, but to be a good employee.

That's why you asked me to check

the petty theft laws in Pennsylvania.

I was just trying to be a good employee.

I was trying to get good numbers.

And I got good numbers.

My items per minute were, I believe,

the best in the entire grocery store.

So.

Okay, but when your bosses said speed things up,

I'm sure that they didn't mean break the law in the process.

Yes, yes, and that is the point of this story.

I may have been breaking the normal law,

but I have since learned that I was simply

following a different law known as good hearts law.

Good hearts law.

Good hearts law.

It essentially states that if a company decides

to measure something, the employees are gonna find a way

to give you good numbers, you just may not like how they do it.

Hello, and welcome to Planet Money.

I'm Sarah Wenzellis.

And I'm Kenny Malone, and there are dozens of these laws

or rules or principles or whatever you want to call them.

Like good hearts law.

Also, it's a Peter principle Parkinson's law.

Today on the show, we take a look at these laws

that claim to explain just about everything

that can go wrong in an office from bad managers

to terrible procrastination.

So yeah, this episode originally ran in 2018.

And we just love this episode.

It is one of those where once you hear these laws,

you're gonna see them everywhere.

You cannot help it.

And so that's how we thought we'd turn these laws

of the office into like a real poster

that you can hang in your office for your manager to see.

And again, the way to get that is to pre-order

the Planet Money book at planetmoneybook.com.

So today on the show, we'll hear the laws of the office

along with a new one we found.

And we hear from 2018 Kenny and 2018 Sarah,

along with Alexi Horwitz-Gazzy,

back when he was just a baby producer at Planet Money.

Oh, we were all babies, Sarah.

We had so much energy.

So much energy.

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BEEP BEEP BEEP BEEP BEEP BEEP BEEP BEEP BEEP BEEP Hello.

Hi, is this Professor Goodheart?

Yep speaking.

And you are Professor Goodheart of Goodheart's Law.

I am indeed.

Do you proudly wear that, moniker?

Um, uh, slightly mixed feelings.

Mm-hmm.

This is Charles Goodheart,

economist, former advisor to England Central Bank,

Professor Emeritus at London School of Economics.

And about 50 years ago,

Charles Goodheart wrote a paper about monetary policy

that included in the introduction a fateful little line.

It says, ignoring Goodheart's law

that any observed statistical regularity

will tend to collapse once pressurist placed upon it

for control purposes.

Okay, hard to understand,

but he was making a very narrow point

about how measuring one tiny slice of the economy

seems to mess up that slice of the economy.

Goodheart's Law was actually a rather joking side comment.

It was not intended at that time

to be taken all that seriously.

But over time, it was.

People took Goodheart's Law out of the world of monetary policy

and came up with new formulations of the law.

Uh, for example,

once you target a measure,

it ceases to be a good measure, I think is one of them.

That's correct.

The point has really fairly simple.

Yeah.

Let's say that one of the measures of a hospital

is that the waking time is kept short.

This is a real example.

The British government started pressuring its hospitals

to see emergency patients faster within four hours.

And sure enough, wait times dropped.

Just not always for the right reasons.

Hospitals started kind of gaming the statistics

and one of the most outrageous examples

was this practice where patients would be asked

to wait inside an ambulance

until the hospital was absolutely sure

that patient could be seen within the four hour time limit.

Then the patient came in.

Another way of stating Goodheart's Law,

be careful what you measure

because your employees are going to make it happen.

Indeed, and they will do it by reallocating resources

to achieve that one measure

and fail to meet non-targeted measures

because the resources will have been allocated away from them.

When you first introduced Goodheart's Law,

you had a very specific application.

That's great.

This is not exactly the same.

How do you feel about these broader formulations?

Well, I'm perfectly happy with them.

I'm all publicity is good.

That's right.

But in some ways, it's a bit disappointing

that I am probably best known for what is a jocular comment.

After some 60 years of doing more

consider the academic detailed work

for which I am less known.

And so Sarah, I feel like we should introduce a corollary

to Goodheart's Law here.

If you decide to name a law, it will become a law

and you may not like what it does to your legacy.

Hello, hello, check one too, Kenny Malone here.

Walking up to the desk of Sarah Gonzalez.

Hey.

Okay, so it's like what, 9.30 in the morning,

Thursday, November 8th,

and we are supposed to be working

on the next segment of this episode.

And we're not even close to finished.

No, we're supposed to tell you about the so-called Parkinson's law,

which states essentially that work expands to the time allotted.

So, for example, Kenny and I have an entire week

to finish this Parkinson's law segment.

And if we're being honest,

that should really only take like one day's worth of work.

Probably, yeah.

But we have a whole week.

So that means we're probably gonna spend time

like looking for archival tape

that we're probably not gonna use.

We are gonna do extra interviews that if we're being honest,

there's not room for in this piece.

Always do that.

We have a week.

And so the work will expand to fill the week.

But today, we're gonna try to use Parkinson's law to help get this done.

And the reporter for this segment, though he does not know it yet,

is Planet Money's newest producer,

Alexi Horowitz-Gazi,

and we are waiting for him to get into the office right now.

You're good, yeah.

Alexi.

Hey, man.

So Alexi, you just got into work?

Yes.

So you're coming to the studio with me.

Come on, come on, come on.

Okay.

All right.

So we have a professor on the line right now

who's an expert in Parkinson's law.

Hello, professor.

Hi.

And I told you that I was gonna do the interview.

We want you to do the interview.

What?

And furthermore, we want you to do the whole segment.

There's one catch.

The time allotted for you to finish this work is one day.

You have to finish this by the end of the day.

All right, let's do it.

He's literally rolling up his sleeves.

That's right.

That's good.

The only way to get anything done.

You can throw the headphones on.

Professor, can you hear me?

Yes.

Great.

Okay.

So maybe just to start out with, if you could introduce...

Well, we are back in the studio.

You've had a day.

Your sleeves are still rolled up, actually.

You interviewed the professor.

Do you have a story for us?

That's the key to my success.

And yes, I do.

All right.

Let's do it.

So the first thing she told me was that Parkinson's law started out as a joke.

Yes.

So it all started with humorous essay published in the Economist in 1955.

The author was C. Nostcoad Parkinson, who was a British naval historian.

That's Meng Zhu of the Johns Hopkins Business School.

In 1955, the Economist published Parkinson's essay as a kind of facetious argument, and

it he talked about why bureaucracies almost always grow, no matter how much work

they're really doing.

I actually found some archival tape of the now deceased professor Parkinson talking about

the essay.

Archival tape.

No.

You actually read as archival tape?

Nice, man.

It was unserious in form, and it might have been sent to a humorous magazine.

Instead, and I think more wisely, I sent it to the London Economist.

Somehow you found someone that is more British than Professor Charles Goodhart.

This is very impressive.

It actually came off a 1960 vinyl album called Professor C. Northcoat Parkinson explains

Parkinson's law.

The blurb on the cover calls it quote, delightfully unprofessorial.

That should be planet money slogan.

I feel like that's what we're going for.

Meng says that Parkinson's article was mostly about why bureaucracies grow, but the thing

that really stuck with people that really made it a big deal was the opening line.

So he summarized the law in the first sentence of his essay.

That basically says work expands so as to feel the time available for its completion.

Meng says that even though it started as a joke, by the 1960s, people were actually treating

this like a real law.

So you had psychologists and economists coming up with experiments in the laboratory to

try and figure out if people would expand their work to fit changing deadlines.

It seemed like they actually did.

And then you had other people going out and trying to find Parkinson's law in the wild.

Tests across a variety of contexts such as wood harvesters, steel industry, school system.

Meng and her colleagues have actually studied this and sure enough, they found that when

they gave their subjects longer deadlines, they expanded the work to fit those deadlines.

And she says that by now Parkinson's law has become a storied part of cubicle lore.

It has been a men topic for management training.

How do you fight Parkinson's law?

How do you fight Parkinson's law?

Well, she says there are a few ways.

First, you could shorten your deadlines.

No, something about that.

Second, you could offer a reward for fast task completion.

Are you asking us for a reward right now?

This is a hold up.

Like a stick up?

Like a stick up?

Like how much money do we have in our pockets?

Empty your pockets.

Turn them out.

I don't have any money.

Oh, I do.

I'll give you all the money in my wallet.

Oh, my God.

A whole dollar.

Thanks.

Good work, man.

Made it rain.

This is backed up by science.

Meng says that, you know, even though Parkinson's law started as a joke, it's been documented

through a lot of different studies, but more importantly, she says it just makes intuitive

sense.

Yeah, that's the thing.

I think people intuitively agree with his logic arguments.

Oh, Meng, Meng.

I think we just got cut off.

I think that means that our interview expanded to the time we had allotted for it.

It's your studio time actually cut out?

It did.

Alexie, you did it.

You finished the task at hand in one day instead of a week.

It was exactly as good as if we had done it in a week, too.

Better.

Hurray.

Thank you, Alexie.

Thanks, Kenny.

Thanks, Sarah.

Okay.

So, Kenny, popping in now because obviously we've heard this segment and Alexie Horowitz

Gazi is now one of the co-hosts of Planet Money, so graduated from producer to coast.

And Alexie, obviously, we needed to bring you back into the studio to debrief on this

eight years later.

But deeper if yes.

Very happy to be here, Kenny.

It's like a therapy session.

All right.

So, eight years on, what do you think about being pulled in to prove Parkinson's law

point?

How was that?

On one hand, I still get like night sweats about that level of, in the moment, stress.

Yeah.

But, you know, on the other hand, I think it really, it really taught me, you just got

to get out there and talk to people and make it make sense.

So, on the whole, feel pretty good about it.

Okay.

Okay.

That's a very positive review.

We obviously, we give you a little bit more time on episodes these days.

And I do feel like I haven't seen you in months because we've given you a lot of time

on a very specific project.

Alexi is working on a series based on, wait for it listeners, the Planet Money book.

Yes, it is, it is a little bit coincidence that Alexi's here, but it does work out great.

Not SponCon.

Can you tell us a little bit about the book?

Yeah.

So, the book basically does a version of what we do here on the show.

It applies an economics lens and a playful whimsical sensibility to looking at everything

in the economic world.

Looking from tiny choices you make every day, like what to eat for breakfast, to who you

pick for your life partner, to what do you do with your free time.

So, there's a lot of great stories, Planet Money listeners will recognize in a ton of

new reporting and new stories they're going to love.

Okay.

So, April 7th book, it is a deadline also.

If you want to get the poster inspired by this episode that you're listening to right

now, you do need to pre-order the book by April 7th.

All right.

Alexi, thank you for joining us.

Again, for like the second or third time.

I've lost track.

You can.

I'll come back every time.

Okay.

So, back eight years to our next law.

Okay.

The next law is called the Peter Principle.

This one says that in a hierarchy, every employee tends to rise to their level of incompetence.

If you're good at your job, your boss notices, promotes you and then if you're good at that

job, it happens again and you keep getting promoted until you get promoted to a job that

you are not good at to find out what that feels like.

We asked our boss.

Oh, okay.

Alex Scaldmar.

I'm going to remember this and you'll review just a few weeks.

Jess Kitty, we all think Alex is really good at his job, but Alex, we asked you to find

someone who had the self-awareness to realize that they were falling victim to the Peter

Principle.

Yes.

And I found Stephanie Bern.

This story starts almost two years ago.

I was doing a job that I loved and never felt like I was even working and loved it so much.

Stephanie was a social media specialist for a large university and this is a kind of behind

the scenes job, which she liked.

She got to find good stories about people around campus and then figure out how to share

them on social media.

It took creativity.

She had a lot of freedom.

She got to work independently and these were the things she was looking for in a job.

It just felt it was somewhere around it's really comfortable.

It really felt that that brought out a lot of strengths that I have.

Phase one of the Peter Principle right here.

She is doing great.

She knows that she's good at some things and not others.

And then I was asked if I'd be interested in this bigger role.

Right.

Promotion.

Totally normal.

This is how jobs work.

Now, she's in charge of web content for the university.

It depends a lot of time and meetings.

And part of her job is to tell other people how to do their jobs.

So this is not behind the scenes anymore.

I'm an introvert, so having to stand up in a group of people was super uncomfortable

for me.

From the start, I had to do monthly trainings and I just felt sick before that every time.

And she becomes the person who everyone brings their problems to asking her to find a solution.

I remember one time having someone confront me in the cafeteria about something they didn't

like.

Being put on the spot and, you know, holding my lunch and standing there not sure what to

do or how to handle it, I am terrible at this job.

There are millions of Stephanie's everywhere in every industry.

Right.

Just because you're a good teacher doesn't mean you're going to be a good principal.

And just because you're a good lawyer doesn't mean you're going to be good at bringing in

new clients to the law firm.

This is the Peter Principle.

It comes from a best-selling book back in the early 70s by a professor Lawrence J. Peter.

And it was actually Sarah kind of a joke.

Of course.

All of our Lossard jokes.

This one was satire and the point that Dr. Peter was trying to make was look around.

This is the explanation for why so many people are bad at their jobs.

Like so many mistakes just happen over and over again.

And why so many people hate their jobs.

Like Stephanie Burton.

And Stephanie is rare in that she is self-aware enough to know it and admit it and also to

do something about it.

Stephanie is fighting the Peter Principle by stepping down from her new bigger job.

Today is actually my very last date in it.

She isn't going to quit.

She's going to demote herself.

She went and talked to her boss and she said, hey, I want a job like my old one, the

one that I love, the one that I was good at.

Yeah.

I don't know that a lot of people would admit that they should be demoted.

But I think for me, it makes me happier and it makes me feel like I can do a better job.

And I feel smarter at what I do because I know my job so well now.

Self-demotion.

That is one way to beat the Peter Principle.

Okay.

Nice job.

Alex, good job reporting.

But don't get any ideas.

I think there are some important meetings you have to go to.

I think it's payroll day today.

All right.

I'm going to go find Kenny.

Tell him to come on back in here.

Thanks a lot, sir.

Thanks, Alex.

After the break, we go searching for a law that did not start as a joke.

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All right.

For this last law, we figured we need something that did not just start out as a joke about

crappy management or lousy procrastination.

Our final law comes from Alice Evans.

I know I've got a long boring title, but you should cut it.

I'm a lecturer at King's College London.

My title is a lecturer in the social...

What?

She told us we could cut it.

What you really need to know about Alice is that she is the kind of professor who, when

a brand new World Bank report comes out, she live tweets her reactions as if she is watching

Game of Thrones.

And the law that Alice told us about is pretty well documented, but as far as we know, it

doesn't have a name, but here's how Alice explains it.

Social change accelerates when we see that others are changing.

In other words, people want to change, they just want to see other people do it first.

But it's this process of a snowball, but the tricky thing is, how do you get that snowball

to move in the first place?

So let me give you, for example...

For example?

This is great.

You can choose it when you're like, so there was a brilliant intervention in Uganda.

This was an intervention by innovations for poverty, action, IPA.

Uganda was struggling with domestic violence.

It was happening at alarming rates and people didn't seem to be reporting abuse.

Something needed to change.

But, per this law with no name, you shouldn't just tell people to do something.

You should show them that other people are doing it.

And so, IPA ran a video campaign doing essentially that.

So the video did not tell people that gender-based violence is wrong.

All it showed is people going out, reporting it and being supported by their community.

And what they found within six months is this led to a rapid increase in reporting, big

reduction in gender-based violence.

There are a bunch of examples of changing social norms this way.

For example, college binge drinking.

Instead of putting up posters that said binge drinking is bad, researchers put up signs

that essentially said, hey, actual statistics show that your classmates don't drink as much

as you think they drink.

And that approach seemed to work.

So this approach, it occurred to me, I think I have a problem that this could help fix.

So Alice, I know that typically your job deals with very important global political high-stakes

issues.

But would you mind talking to me about the fact that no one at my office washes dishes?

Shoot!

Is it okay?

Yeah, let's go.

People in our office are leaving dirty dishes in the sink all the time.

And so, my idea was, like, what if we worked with the office manager to put up posters

that didn't say, hey, you should do dishes?

What if instead they said, hey, did you know everybody else does the dishes a bunch?

And Alice was like, no, this approach only works if you are actually telling the truth.

So I wouldn't run a fake campaign, I think that's really dangerous, because if people

realized that the office manager is putting up fake posters, then that could undermine

trust in the office and affect all sorts of other things.

So I wouldn't do that, Kenny.

Can I drop parallels with rural Zambia here?

Please.

So, for example, in rural Zambia.

Alice says that in remote parts of Zambia, healthcare workers often feel like no one

cares what they're doing.

This curbs worker morale, makes it hard for them to show up and to do their best work.

But one thing that really helped was when supervisors started awarding a trophy for

people's work.

There wasn't even money attached.

It was just a trophy.

If that sense of being appreciated, people seeing that you're making an effort and people

rewarding that.

And I think that's something that we could learn from with regards to your dishes problem,

Kenny.

You're saying I should make an amazing dishwasher trophy.

Is that what you're saying?

I think that could be cool, yeah.

I 100% can expense a dishwasher trophy for this story.

Yeah.

Those are your laws of the office folks and once more, we have turned them into a wonderful

poster.

If you Google OSHA safety poster, that's what it looks like because we don't have a place

for you to Google our poster.

But you can see what it would look like.

And again, this is part of our book, Planet Money, a guide to the hidden forces that shape

your life.

If you pre-order the book before April 7th, you get the poster as a free gift as a thank

you for pre-ordering the book.

And the whole book in general is just filled with these kinds of visual jokes.

There's a chart on tooth fairy inflation, there's like a whole love advice column from

Real Economist, it's truly, it's like colorful and bright to the book and really it's just

like a joy to read.

So go to planatmoneybook.com for info about the poster and about our book tour in 12 cities

because that's right, Planet Money is going on tour on a real book tour.

The book tour is for real everybody.

It's like book talk meets live planet money meets beat and greet like it's all of the

things.

I'm hosting one in LA with co-host Nick Mountain and you guys know this person, he's a celebrity

Jack Corbett, our famous TikTok guy.

So you know, if you're in LA.

That's the LA one.

That's the LA one.

I will be in San Francisco is going to be very fun.

I believe we have one of the co-founders andthropic is going to be there.

One of the most cutting edge AI companies, so we've got some questions for anthropic.

I'll also be in Portland, Seattle.

It's been some time with us and you can find ticket information for these live events

and a link to where to buy the book at planatmoneybook.com or you can click on the link in the show notes.

This episode was produced by Alexi Horowitz-Gazzy, it was edited by Bryant Verstapp.

And our competent supervising producer is Alex Skultmark.

If you have a law that you think we should know about, you can email us.

We are planatmoney at npr.org.

And special thanks to former planet money intern Shane McKee and he handled the most important part of this episode.

I forgot about this.

So I have a weird request.

I'm trying to make a trophy with a golden mug on top.

Yeah, of course we asked Shane the planet money intern to go and custom order a...

Congratulations!

The kitchen is clean, trophy.

Yeah, so all it needs to say is the dishes are all done.

Shane bought a five-foot tall trophy.

And then let's throw an exclamation point on the end.

It had a real mug spray-painted gold on the very top.

And when the dishes were clean, this giant trophy would show up.

If they weren't, the trophy disappeared.

We left a recorder out and we just let people figure it out.

It's rolling here.

So there's this giant-ass trophy.

It has fork and knife taped to it, so I imagine it's an award for eating of some kind.

I feel like a psychological experiment is being conducted without my consent.

Oh, I bet this is for the planet money podcast about office problems.

So you think?

Yeah.

Uh-oh, there's no trophy.

There's a dirty spoon in the sink.

It's not mine, but I will wash it so that we can get the trophy back.

The dishes are all done!

Yes!

But because I see the trophy, I feel like I'm being tricked by a trophy.

Just a trophy would make me want to do that.

Interesting.

Maybe I'm not going to wash any dishes.

The trophy has disappeared again.

There are some dishes in the sink, supervising producer Alex Goldmark is doing them.

With a big smile, because I know I'm going to get a trophy.

Ah!

This was quite unscientific, but I'm just going to say it.

I think there were way fewer unwashed dishes.

Yeah, it seemed to work.

I'm Kenny Malone.

And I'm Sarah Gonzalez.

Thanks for listening.

This episode was all over the place.

Kenny breaking a rule, it's a Lexi-like crash-courcing, it's making a trophy.

Yeah, it's great.

It's a great episode.

I don't remember it at all.

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