Understanding Usability Testing

Welcome to episode 143 of the Technical Writing Success podcast from Curt Robbins. This podcast is targeted at IT professionals, technical writers, and documentation specialists. Subscribe today to never miss a single daily episode!

Today’s episode reviews an article by this show's producer Curt Robbins, a senior technical writer, entitled "Understanding Usability Testing."

Hosts Daphne and Fred unpack this informative article from Robbins that was published on LinkedIn on October 17.

The article defines usability testing as a structured observation process to determine if a product or document is truly consumable by its audience, emphasizing that its goal is to uncover points of confusion rather than merely finding bugs.

Robbins discusses the pros and cons of usability testing, highlighting cost reduction and risk mitigation as major benefits, while noting the high cost and time commitment as drawbacks.

Finally, the article explains how usability testing's value proposition differs for large enterprises, small companies, and individual consultants, arguing it is critical for compliance and risk management across all scales.

_________________________

I'm currently taking on new clients. I enjoy helping companies with their documentation and communications strategy and implementation. Contact me to learn about my reasonable rates and fast turnaround. — Curt

_________________________

>> Read the original article: https://tinyurl.com/399ypfyu

>> Read the Robbins article "Tool Review: Adobe FrameMaker" article: https://tinyurl.com/5dj3b8tp

>> Read the Robbins article "Helping Junior Technical Writers": https://tinyurl.com/yc82h4j7

>> Read the Robbins article "10 Famous Technical Writers": https://tinyurl.com/5ejznknw

>> Read the Robbins article "Tech Writers: Embrace Structured Content": https://tinyurl.com/32ysxm3v

>> Read the Robbins article "Role of User Experience in Tech Writing": https://tinyurl.com/mrdtenbb

>> Join the Technical Writing Success group on LinkedIn: https://tinyurl.com/mr28u7td

>> Subscribe to the weekly Tech Writing Success newsletter: https://tinyurl.com/yc7dbfy3

>> Subscribe to the AI for Technical Writers podcast: https://tinyurl.com/mppehxtn