Unpacking Veterinary Success with Debbie Boone: Communication, Collaboration, and a New Era for Veterinary Receptionists

In this episode of Why Do Pets Matter?, I’m thrilled to sit down with my dear friend, Debbie Boone, founder of Debbie Boone Consulting and author of Hospitality in Health Care. Debbie, who was also the president of the Vet Partners Group, brings her wealth of experience to our conversation as we dive into improving communication, collaboration, and transparency within veterinary practices.

We chat about the vital role of client service representatives (CSRs) and how creating a positive work environment can lead to better experiences for clients and pets alike. Plus, Debbie shares some exciting news about her latest project—the North American Association of Veterinary Receptionists (NAAVR)—a new initiative focused on empowering and supporting veterinary receptionists.

 

Guest Links:

https://naavr.org/ https://www.facebook.com/naavr/ https://www.instagram.com/naavr_ccep/

Website: https://debbiebooneconsulting.com/ FB: https://www.facebook.com/debbiebooneconsulting/ IG: https://www.instagram.com/debbiebooneconsulting/ LI: https://www.linkedin.com/in/debbiebooneveterinaryconsultant/ Podcast: https://thebendpodcast.podbean.com/ YT: https://www.youtube.com/channel/UCVU41sDEnXV_OSVllDpswMA Debbie’s Book: https://www.amazon.com/Hospitality-Healthcare-Debbie-Boone/dp/1953315305 Patreon Link: https://www.patreon.com/debbiebooneveterinaryconsultant

 

Show Links:

https://hamiltonlawandmediation.com/

https://www.facebook.com/HLawMediation

Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1

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