About this episode
StubHub, a ticket resale platform, is facing a flood of complaints from World Cup fans who bought tickets months in advance, only to be stranded hours before the games. WSJ’s Hanna Krueger unpacks her months-long investigation into the company’s customer service and one disappointed fan recounts his troubles getting his refund. Jessica Mendoza hosts.
Further Listening:
- The Ticketmaster Breakup Trial Just Got Messier
- The Taylor Swift Ticketmaster Debacle
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