Women in ServiceNow E15: Bridging People, Process & Technology with Aramco Europe's Barbara Middelkoop Meijsen

Today's guest is Barbara Middelkoop - Meijsen, ServiceNow Solution Architect at Aramco Europe. Founded in 1933, Aramco is one of the world’s largest integrated energy and chemicals companies. With over 90 years of history, Aramco play a central role in global energy supply, producing oil, gas and petrochemicals at scale. The company focuses on reliable energy delivery while investing in lower-carbon technologies and innovation to support a more sustainable energy future.

Barbara is an experienced consultant who bridges the gap between users, organizations and technology. She excels at translating functional user requirements into reliable technical solutions, while keeping organizational goals and process integrity in focus. Barbara can clearly communicate complex ideas and also turn them into practical implementation. She works well with a wide range of stakeholders and approaches challenges creatively, finding solutions when obstacles arise to ensure successful outcomes.

In the episode, Barbara talks about:

0:00 Her journey from Watchmaker to tech, finding passion for ServiceNow

3:14 With teams like gears, digital work offers flexible solutions

4:45 Her belief that leaders learn from all and help others grow

5:40 Her day-to-day-role bridging technical and functional sides to improve processes

8:02 Why people often cling to old habits instead of embracing new solutions

9:09 Advice to practice in a personal ServiceNow instance to learn effectively

10:36 Learning from others and attending events in the ServiceNow community

12:22 How Community involvement broadens perspective and offers supportive learning

13:00 Why she’s excited to implement AI in ServiceNow to improve efficiency