Workforce Strategy for Independent Pharmacy Owners | Executive Dose

On this episode of Executive Dose, sponsored by Independent Pharmacy Cooperative (IPC), we tackle one of the most pressing challenges facing independent community pharmacies today: workforce shortages and talent management. Bill Drilling, owner and Pharmacist-in-Charge of Drilling Pharmacy in Sioux City, Iowa, shares four decades of real-world experience leading a landmark independent pharmacy and developing sustainable teams in a changing labor environment. Joined by Kelli Stovall, RPh, EMBA, Vice President of Clinical Programs and Pharmacy Services at IPC, the conversation explores practical strategies for recruiting, retaining, and empowering pharmacy talent while expanding clinical services and protecting margins. Together, they discuss how independent pharmacies can adapt their workforce models, invest in people, and build resilient operations that support both patient care and long-term business success. About our guests: William "Bill" Drilling is the owner and Pharmacist-in-Charge of Drilling Pharmacy in Sioux City, Iowa, a landmark independent pharmacy he has led for over 40 years. A second-generation owner, he is recognized for his expertise in pharmacy management, immunization programs, and serving on the Iowa Pharmacists Association Board. Kelli Stovall, RPh, EMBA, is the Vice President of Clinical Programs and Pharmacy Services at Independent Pharmacy Cooperative (IPC), where she leads initiatives to support independent pharmacy owners. With over two decades of experience, she focuses on enhancing clinical services, driving revenue-generating opportunities, and improving operational performance for community pharmacies.