Zoom Rebounds with AI and New Revenue | Raleigh News

Bank of America is bullish on Zoom again, upgrading to a “Buy” with a $130 price target, as the company rebounds beyond video calls into phone, contact center, and AI growth. Despite post-pandemic slowdowns and Microsoft competition, Zoom’s enterprise revenue rose 7.2%, Phone hit 10M paid seats, and Contact Center generated over $100M annually. With Microsoft’s customer consolidation seemingly past, Zoom now has room to coexist and grow. Its $46M new investment in Anthropic — bringing total stake to over $1.2B — could be worth $3B based on recent funding. Risks remain: down-sells, churn, and AI adoption hurdles, but strong cash reserves and improving trends give Bank of America confidence Zoom is turning the corner.

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