A DIS-LOYALTY Program?? 🟡GUEST: Amanda Cole, CMO at BLOOMREACH!🟡 | Ep. 496

Follow Amanda Cole on LinkedIn for the sharpest AI and marketing takes you haven't heard yet, and head to bloomreach.com/cloudy for a free two-minute personalized forecast on upgrading from a legacy ESP to a modern sending platform.

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Few people speak plainer about where MarTech is actually headed than Amanda Cole, the CMO at Bloomreach, so it tracks that her return visit with Jay Schwedelson turned into a string of hot takes that cut against almost everything the industry keeps repeating.

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She makes the case for ditching tools you're already paying for, designing a loyalty program that actually rewards the right people, and rethinking what it even means to hire a marketer right now. Worth a listen if you've ever stared at your tech stack and wondered how much of it you could rip out tomorrow.

FREE Registration for Innovation Fest 2026! Click here

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Best Moments:

(02:08) The case for divesting from MarTech instead of piling on more of it

(03:48) Why most lightweight tools are just UI wrappers you can now talk to AI to replace

(05:30) Loyalty programs are broken when all they attract are discount hunters

(06:15) Excluding one-hit-wonder buyers from ad spend is saving brands millions a month

(07:36) Why Fred Reichheld walked away from NPS and started preaching earned growth

(08:30) Don't hire more marketers, train your AI agents and then hire weirder people

(11:55) Who Amanda actually reads and watches to stay ahead of every AI shift

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Partner with Jay! https://www.jayschwedelson.com/contact

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Pre-order Jay Schwedelson’s new book, Stupider People Have Done It (out June 9, 2026). All net proceeds are donated to The V Foundation for Cancer Research—let’s kick cancer’s butt: https://www.amazon.com/Stupider-People-Have-Done-Marketing/dp/1637635206

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Check out Jay’s YOUTUBE Channel: https://www.youtube.com/@schwedelson

Check out Jay’s TIKTOK: https://www.tiktok.com/@schwedelson

Check Out Jay's INSTAGRAM: https://www.instagram.com/jayschwedelson/