Ep 126 - When Clients Ghost You: Five Smart Ways to Re-Engage and Get Answers

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Are your leads or clients suddenly silent? You’re not alone! In this episode of The Business of Beautiful Spaces, Laura Thornton shares practical strategies for what to do when you’ve been “ghosted” by a client or prospect. From using systems and trackers to sending the perfect “magic email,” Laura explains how to stay proactive, get clarity, and keep your design business moving forward—without the stress or self-doubt.

Laura also reveals smart ways to keep your business top of mind with those leads, even if they’re not ready right now.

Whether you’re just starting out or scaling your firm, these real-world tips will help you take the awkwardness out of follow-ups—and turn missed opportunities into potential wins!

Be sure to follow along on Instagram @thebusinessofbeautifulspaces + @thorntondesign to stay up to date on what we're talking about next week. If you love our podcast, please, please, please leave us a review. If you have any questions or topic ideas OR you wish to be a guest email us [email protected] or find us on instagram @thebusinessofbeautifulspaces

Laura Thornton is the  principle designer of Thornton Design Inc, located in Kleinburg, ON.  Since founding the company in 1999, Laura has been committed to creating a new kind of interior design experience for her clients. Thornton Design is an experienced team of creative talents, focused on curating beautiful residential and commercial spaces in the Toronto, Ontario area and beyond. Now sharing all the years of experience with other interior designers to create a world of collaboration and less competition. 

The Business of Beautiful Spaces  I @thebusinessofbeautifulspaces
Thornton Design                                      I @thorntondesign