EP108 – The Co-opetition Playbook: Aligning MSP Ops with the P&L

In this episode of 'It's A Numbers Game,' hosts Adam Morris and Daniel Welling are joined by guests Angie Hasenbank from Hasenbank Accounting Services (US) and Lauren McMaster from Rosy Small Business Services (Australia) for a globe-spanning discussion on mastering MSP finances. Key topics include the importance of standardised charts of accounts, proper labour allocation to see true gross margins, and the creation of disciplined workflows from quotes to invoices. Practical tips on working effectively with finance partners across time zones are also explored, aiming to help MSP owners build trust and avoid surprises. Learn the financial foundations every MSP needs to streamline operations and improve financial health. 

00:00 Introduction and Guest Welcome 

00:45 Global Collaboration in MSP Finance 

01:36 ConnectWise Community and Common Challenges 

04:53 Importance of Standardised Chart of Accounts 

05:50 Payroll Allocation and Time Sheets 

11:48 Product Discipline and Purchase Orders 

16:23 Preparing for Financial Control 

19:30 Final Thoughts and Encouragement 

25:09 Episode Recap and Conclusion 

Connect with Angie Hasenbank on LinkedIn by clicking here – https://www.linkedin.com/in/angie-hasenbank-b6112441/ 

Connect with Lauren McMaster on LinkedIn by clicking here – https://www.linkedin.com/in/lauren-mcmaster-99564938/  

Connect with Daniel Welling on LinkedIn by clicking here –https://www.linkedin.com/in/daniel-welling-54659715/ 

Connect with Adam Morris on LinkedIn by clicking here – https://www.linkedin.com/in/adamcmorris/ 

Visit The MSP Finance Team website, simply click here –https://www.mspfinanceteam.com/   

MSP Glossary: MSP Finance Glossary Explained | MSP Finance Team 

We look forward to catching up with you on the next one. Stay tuned!