Flock cameras and chatbots: How AI is reshaping emergency services

Flock, the company behind automated license plate reading cameras popping up across the U.S., is drawing criticism over reports of police misuse, misidentification and surveillance. Kevin Collier from NBC News explains more.

Then, for emergency call centers facing staff shortages and a high number of non-emergency calls, some are turning to artificial intelligence. Jim Wolfinbarger, former police chief and now vice president at the company behind some of the new technology, breaks down how it works.

And, a new company is offering digital AI personas to police departments across the country. 404 Media co-founder Jason Koebler details the First Amendment issues surfacing about the technology.

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