About this episode
🔥 Getting to Hell Yes! with John McCahan: Transforming CX, Reducing Chaos & Scaling with Discipline
What does it take to transform a legacy organization, unify cross-functional teams, reduce contact rates by more than 70%, and build a culture where customer experience, revenue, and operational excellence actually work together?
That's exactly what we unpack in this powerful episode of Getting to Hell Yes! with John McCahan — former EVP of Customer Experience at FTD, U.S. veteran, transformation leader, and the guy companies call when everything is on fire and they need someone who can actually fix it.
Getting to Hell Yes! Live with …
John has led customer experience transformations across banking, automotive, health & beauty, manufacturing, and perishable logistics (flowers!). His work proves one thing:
👉 If you solve the right problems with the right data, everything else such as customer happiness, efficiency, and revenue becomes predictable.
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