Is AI "Workslop" Real? Stanford Social Media Lab Weighs In

Welcome to episode 137 of the Technical Writing Success podcast from Curt Robbins. This podcast is targeted at IT professionals, technical writers, and documentation specialists. Subscribe today to never miss a single daily episode!

Today’s episode reviews a new study from the Stanford Social Media Lab that was covered in a CNBC Make It entitled "A New Buzzword is Hanging Over Businesses as They Rush into AI."

Hosts Daphne and Fred unpack the CNBC article to better understand the Stanford study about the negative impact of what researchers call "workslop." This refers to AI-generated content that seems adequate, but in actuality lacks the substance necessary to advance a task.

Drawing on research from BetterUp and the Stanford Social Media Lab, the article explains that this phenomenon is potentially eroding teamwork and costing organizations millions in lost productivity. 

Jeff Hancock and Kate Niederhoffer, the researchers behind the term, explain that this low-effort, confusing content shifts the burden onto recipients, leading to frustration and a decrease in trust among colleagues.

The article suggests that organizations must provide clear guidelines and foster a team commitment to quality to mitigate the negative effects of this pervasive issue. .

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