
The Customer Experience Strategy Behind 500+ Roofing Reviews with Mike Cochran
About this episode
500+ roofing reviews don’t happen by accident.
Mike Cochran of APEX Roofing built one of the most trusted roofing companies in Texas by focusing on one thing most roofers overlook… customer experience. From communication and follow-up to handling mistakes the right way, Mike shares the systems and mindset that helped APEX grow through referrals, repeat business, and loyal relationships.
In this episode, you’ll learn:
- Why Mike DOESN’T want a perfect 5.0 rating
- How great communication creates more referrals
- The customer experience details that separate great companies from average ones
If you want to grow a roofing company people trust — this episode is for you.
Check out APEX Roofing:
https://apexroofingcompanies.com
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