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021: How customer data is flipping the business value of the contact center | PodSearch.io

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021: How customer data is flipping the business value of the contact center

Deep Learning with PolyAI·Feb 15, 2024·19:33·pending

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PolyAI's Global VP of Solution Consulting Brad talks with CEO Nikola about the future of customer data in the contact center. They discuss the value of data in improving customer service, the challenges in gathering practical data faced by traditional contact centers, the role of AI in capturing and analyzing data, and the potential benefits of using data to inform business decisions.

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021: How customer data is flipping the business value of the contact center

Deep Learning with PolyAI

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19:33

021: How customer data is flipping the business value of the contact center

About this Episode

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