Deep Learning with PolyAI
PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
Notable Guests
Episodes (108)
What happens if your AI agents get 1% better every day?
Deep Learning with PolyAI
Who's coordinating your army of AI agents?
Deep Learning with PolyAI
Why should CX leaders care about MCP?
Deep Learning with PolyAI
Can AI really hear a call the way a person does?
Deep Learning with PolyAI
Is word error rate just a vanity metric?
Deep Learning with PolyAI
Is AI the end of large engineering teams?
Deep Learning with PolyAI
Can you build a custom AI agent in 10 minutes?
Deep Learning with PolyAI
What happens when anyone can build an AI agent?
Deep Learning with PolyAI
Why do specialized AI models win in CX?
Deep Learning with PolyAI
Why are CX leaders stuck on the sidelines of AI?
Deep Learning with PolyAI
How can employee experience drive better CX? with Sam Stern, LinkedIn
Deep Learning with PolyAI
Is Faster Always Better in Customer Experience?
Deep Learning with PolyAI
The History of Restaurant CX: From Maître d' to AI
Deep Learning with PolyAI
What will it take to climb healthcare’s “AI Everest”?
Deep Learning with PolyAI
What happens when AI takes over healthcare admin?
Deep Learning with PolyAI
From ATMs to AI: The History of Personalized Banking
Deep Learning with PolyAI
Is visual context the missing link in AI for CX?
Deep Learning with PolyAI
Can journalism teach us how to trust AI?
Deep Learning with PolyAI
What does truly multilingual CX sound like?
Deep Learning with PolyAI
How can enterprises become fluent in AI? (VOX 2025 conference recap!)
Deep Learning with PolyAI
Can we solve AI's "deer-in-headlights" problem? (with Dan Miller, founder of Opu...
Deep Learning with PolyAI
Should hyper-growth brands still pick up the phone? (with Austin Towns, CTO of H...
Deep Learning with PolyAI
Why do LLMs ramble on and on? (with Oliver Shoulson, Lead Dialogue Designer at P...
Deep Learning with PolyAI
Are "silent complaints" killing your brand? (with Adrian Swinscoe of Punk CX)
Deep Learning with PolyAI
Is agentic AI the answer to broken analytics?
Deep Learning with PolyAI
Your new favorite colleagues aren’t human
Deep Learning with PolyAI
Did OpenAI’s Realtime API just change everything?
Deep Learning with PolyAI
Behind the Tech: How Dialogue Design Really Works (Deep Learning with PolyAI pod...
Deep Learning with PolyAI
Raven v2 and the Race to Smarter Voice Agents with Matt Henderson (Deep Learning...
Deep Learning with PolyAI
“Everybody wants AI, nobody wants BS” with Brian Jeppesen, Fertitta Entertainmen...
Deep Learning with PolyAI
079: GPT-5 Era Starts Now: The AI Arms Race Just Escalated
Deep Learning with PolyAI
077: Private equity roll-up strategies for AI, with Nathan Benaich
Deep Learning with PolyAI
078: Forward deployed engineers: From the frontline of bringing AI to the world
Deep Learning with PolyAI
076: AI rollups: all VC sizzle and no stake? Thoughts from a recent Fortune arti...
Deep Learning with PolyAI
075: Human agent & AI cohesion in the contact center. What will it take?
Deep Learning with PolyAI
074: AI and the State of Financial Services
Deep Learning with PolyAI
073: What are everyday people using LLMs for, really?
Deep Learning with PolyAI
072: Introducing Owl: PolyAI's in-house speech recognition model
Deep Learning with PolyAI
071: Differentiation in a generative AI era
Deep Learning with PolyAI
070: The journey from digital-first to AI-first, and how to do it right
Deep Learning with PolyAI
069: Announcing Agent Studio, the world's only voice-first conversational AI pla...
Deep Learning with PolyAI
068: DOGE bites federal phone lines. Are Elon & Co. shutting down toll-free?
Deep Learning with PolyAI
067: Sonnet 3.7 + Orion, AWS goes agentic & the US Patent Office sets rules
Deep Learning with PolyAI
066: The anatomy of telephony, part 3 - Predictions
Deep Learning with PolyAI
065: The anatomy of telephony, part 2 - Evolution
Deep Learning with PolyAI
064: The anatomy of telephony, part 1 - Origins
Deep Learning with PolyAI
063: Surprising findings from PolyAI's recent CS trends report
Deep Learning with PolyAI
062: AI's Sputnik moment? DeepSeek R1 has entered the chat(GPT).
Deep Learning with PolyAI
061: An early look at OpenAI's Operator
Deep Learning with PolyAI
060: A deep dive into the UK's AI Opportunities Action Plan
Deep Learning with PolyAI