074: AI and the State of Financial Services

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VP of Product Marketing Brian Thompson joins Nikola to discuss the current state and future prospects of AI in financial services, including banking and insurance. The chat covers the importance of human oversight in AI deployments, the evolving landscape in banking and FinTech, optimization of back-office processes, and how financial institutions are leveraging generative AI. Brian shares insights on the differences between large legacy banks and smaller community banks, and the challenges and opportunities AI presents in bridging these gaps, while tackling customer expectations, regulatory concerns, and the significance of a strategic approach to AI implementation.

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