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At VOX 2025, one thing was clear: the best brands aren’t just adopting AI — they’re becoming fluent in it.
In this episode of Deep Learning with PolyAI, Michelle Schroeder, CMO of PolyAI, sits down with Christopher Osborne, PolyAI’s Chief Product Officer, to unpack what we learned from our annual conference about how the world's top enterprises are moving from early adoption to true fluency in AI for customer experience.
They reflect on key lessons from VOX 2025, where leaders across hospitality, banking, healthcare, and more shared how they’re using agentic AI to scale exceptional service without losing the factors that make them stand out to their customers.
They discuss:
👉 Watch the full episode to see what AI fluency really looks like inside the world’s most customer-obsessed brands, and watch the full VOX conference here.
#AI #CustomerExperience #PolyAI #VOX2025 #AgenticAI #VoiceAI #AICX
No transcript available for this episode.