What does truly multilingual CX sound like?

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Every customer expresses themselves differently, and their choice of language is no exception. So how can brands bridge the gap when customers come to them speaking different languages?

In this episode of Deep Learning with PolyAI, Jenn Cunningham sits down with Matt Henderson, VP of Research, and Viola Lin, Product Manager, to explore the evolution of multilingual voice AI and what it means for global customer experience.

They unpack what “multilingual” really means in practice — from accurate translation to cultural intelligence — taking PolyAI’s AI models and Agent Studio platform as a starting point to discuss helping enterprises deploy agents that sound natural, respectful, and consistent in over 45 languages.

They explore:

• Why multilingual CX should factor in much more than just translation, including cultural nuances
• How PolyAI handles dozens of languages in a single deployment
• Real-world challenges and what to do about them: from accents and formality to tone and gendered language
• The role of fine-tuning, voice selection, and design in making AI sound human
• How global brands use multilingual AI to deliver support that feels "local" everywhere

👉 Learn how multilingual AI is bringing accessibility and empathy to CX.

#AI #VoiceAI #CustomerExperience #PolyAI #MultilingualAI #ConversationalAI #CX

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