Did OpenAI’s Realtime API just change everything?
About this episode
🚨 OpenAI just made its Realtime API generally available, and it's got everyone talking. But is it a true game-changer, or just another update?
In this episode, your host Nikola Mrkšić (Co-founder & CEO, PolyAI) is joined by Shawn Wen (Co-founder and CTO, PolyAI) to break down what this release really means:
🔹 Why Realtime API could kill the old turn-taking model
🔹 How speech-to-speech changes latency, interruptibility, and naturalness
🔹 What benchmarks actually say about performance
🔹 The impact on contact centers, CX leaders, and startups building voice agents
Whether you’re a CX leader, product builder, or just curious about the latest in voice, check out Nikola and Shawn's conversation to learn more about the news.
#OpenAI #RealtimeAPI #VoiceAI #AI #CustomerExperience #PolyAI #ContactCenters
Get every episode summarized
Each time Deep Learning with PolyAI publishes, we email you a written briefing from the transcript — the topics, who appeared, and any specific claims, with the ad reads skipped.
Email me new episodesFree for 3 shows. No card needed.
Hosts & guests
No transcript yet
This episode has not been transcribed. Request it and it moves to the front of the queue.
More episodes
More from Deep Learning with PolyAI
What happens if your AI agents get 1% better every day?
Deep Learning with PolyAI
Who's coordinating your army of AI agents?
Deep Learning with PolyAI
Why should CX leaders care about MCP?
Deep Learning with PolyAI
Can AI really hear a call the way a person does?
Deep Learning with PolyAI