About this episode
This one starts off strong! Episode 3 in a weekly series touching on AI, voice and the customer experience. Today, Michelle and Nikola of PolyAI discuss the specific applications of genAI in the contact center, and what risks/benefits exist on both sides of the call.
Get every episode summarized
Each time Deep Learning with PolyAI publishes, we email you a written briefing from the transcript — the topics, who appeared, and any specific claims, with the ad reads skipped.
Email me new episodesFree for 3 shows. No card needed.
Hosts & guests
No transcript yet
This episode has not been transcribed. Request it and it moves to the front of the queue.
More episodes
More from Deep Learning with PolyAI
What happens if your AI agents get 1% better every day?
Deep Learning with PolyAI
Sep 10, 202639:24completed
Who's coordinating your army of AI agents?
Deep Learning with PolyAI
Sep 3, 202643:50completed
Why should CX leaders care about MCP?
Deep Learning with PolyAI
Aug 20, 202636:23pending
Can AI really hear a call the way a person does?
Deep Learning with PolyAI
Aug 6, 202621:33pending