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03: Generative AI in Contact Centers | PodSearch.io

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03: Generative AI in Contact Centers

Deep Learning with PolyAI·Oct 17, 2023·22:49·pending

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This one starts off strong! Episode 3 in a weekly series touching on AI, voice and the customer experience. Today, Michelle and Nikola of PolyAI discuss the specific applications of genAI in the contact center, and what risks/benefits exist on both sides of the call.

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03: Generative AI in Contact Centers

Deep Learning with PolyAI

0:00

22:49

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