037: Guiding effective worker utilization of generative AI tools
About this episode
Damien outs himself as a generative AI avatar (not really though), while he and PolyAI CEO Nikola Mrkšić discuss the growing workforce adoption of generative AI in modern enterprises. They explore the pros and cons, including overcoming discovery issues, optimal use cases across various business functions, training and governance, and examples of strong applications of generative AI in customer service automation, presentations, and Excel modeling.
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