041: The cultural phenomenon (and human acceptance) of automation IRL

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Damien welcomes back Michelle Schroeder, SVP of Marketing at PolyAI, to discuss the growing role of automation in daily life and enterprise operations. They explore public perceptions of automation through examples like automated vacuum robots, brain surgery bots, and services like Amazon Go. Emphasizing the dividing line between successful and unsuccessful automation, the duo agree on one very key factor towards people generally accept automation more readily. They also touch on the societal shift toward accepting AI-driven customer service, continued resistance to automation, and the future of automated human-like interactions.

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