050: Dialogue design. So hot right now.

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50th episode! Damien welocmes newcomer to the pod Oliver Shoulson, PolyAI's senior dialogue designer, about what dialogue design entails and why it's crucial in the era of advanced language models (LLMs). Oliver explains that dialogue design goes beyond just scripting responses; it's about making AI interactions feel natural to humans through understanding subtleties like turn-taking, back channeling, and processing human language cues. He notes that good dialogue designers often come from backgrounds in linguistics, human-computer interaction, and scriptwriting, and they blend skills from product design, software engineering, and data analysis. Despite the advancements in LLMs, Oliver insists that these technologies still need careful structuring to avoid reverting to generic, less human-like interactions. An interesting topic everyone can appreciate!

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