Learn the art of handling difficult individuals isn't just about maintaining your calm and composure. Based on the title of Hesha's book, I thought I was going to get a nice reminder in how to remain neutral and listen more. Hesha offers her mantra, but she offers so much more. Today's guest empowers us with tools to defuse and nullify bullies, as well as make it easier to get our point across and increase connection.

With a career of tested techniques and a desire to share it with more of us, our guest offers fascinating insights into human psychology and real-life stories that you'll relate to. This episode will equip you with the tools to stand up confidently and create healthier connections. Be prepared to transform your approach to conflict and emerge stronger than ever before!

In a world filled with judgement, we also do touch on the need to lead with curiosity. Our guest challenges the status quo and shares the importance of genuine interest and understanding as a tool to break through and create connection. Discover the 'Give a darn meter' and unlock the secrets of deepening your ability to resolve conflict through curiosity.

We'll also dive into toxic relationships in the workplace and how to defuse tensions. Whether you're a leader struggling with conflict management or simply navigating difficult conversations over dinner with your family, this episode is a must-listen for anyone seeking a path to better handle tension and increase you successful interactions with others. We all have something to gain from the wisdom and examples shared!

Hesha Abrams is a professional peacemaker, an internationally acclaimed master attorney mediator, negotiator, and author, known for crafting highly creative settlements and resolutions in very difficult matters. With 30+ years in the trenches of resolving human conflict, she has recently distilled her skills into an easy-to-use tool kit, her new book, "Holding the Calm: The Secret to Resolving Conflict and Defusing Tension." Through stories and examples, she shares her secrets enabling anyone to learn how to approach tense situations to prevent explosions, disarm conflicts, and reduce drama. It is her mission to help make our world, our businesses, and our relationships less acrimonious and more harmonious.