Deep Learning with PolyAI
PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
Notable Guests
Episodes (108)
059: AI in 2024: A really big year in review.
Deep Learning with PolyAI
058: The rise of CAIOs and AI competency centers
Deep Learning with PolyAI
057: What the #$%& is agentic AI anyway?
Deep Learning with PolyAI
056: The customer service conundrum, as indicated by a bunch of survey data.
Deep Learning with PolyAI
055: PolyAI's VOX Horizons annual conference recap
Deep Learning with PolyAI
054: CX horror stories and AI armor for contact center agents
Deep Learning with PolyAI
053: Generative AI's Power Paradox. Can it prevent its own energy crisis?
Deep Learning with PolyAI
052: Speech Synthesis - The anatomy of a voice assistant #4
Deep Learning with PolyAI
051: Secret Agentforce: Declassified! And more from Dreamforce 2024
Deep Learning with PolyAI
050: Dialogue design. So hot right now.
Deep Learning with PolyAI
049: OpenAI o1, Apple Intelligence, and Exowatt... oh my!
Deep Learning with PolyAI
048: Dissecting the actual impact of the new Council of Europe AI Framework Conv...
Deep Learning with PolyAI
047: The anatomy of a voice assistant, part 3 - Large language models (LLMs)
Deep Learning with PolyAI
046: What's with the anti-AI movement among some brands, and will it last?
Deep Learning with PolyAI
045: Conversations with Kenn So, Generational.pub
Deep Learning with PolyAI
044: Speech Recognition and Spoken Language Understanding (SLU)
Deep Learning with PolyAI
043: Size Matters - The rise of small language models (SLMs)
Deep Learning with PolyAI
042: Breaking Bots - Navigating AI deepfakes during election season and beyond
Deep Learning with PolyAI
041: The cultural phenomenon (and human acceptance) of automation IRL
Deep Learning with PolyAI
040: The multilayered anatomy of a generative AI voice assistant
Deep Learning with PolyAI
039: Old news is good news for generative AI; Reshaping modern journalism
Deep Learning with PolyAI
038: Decoding McKinsey/QuantumBlack's State of AI
Deep Learning with PolyAI
037: Guiding effective worker utilization of generative AI tools
Deep Learning with PolyAI
036: Keeping AI prominent in big tech alliances
Deep Learning with PolyAI
035: Artificial General Intelligence, six months later
Deep Learning with PolyAI
034: The ScarJo Effect - Maintaining and Protecting Voice Agency in an AI World
Deep Learning with PolyAI
033: PolyAI's Series C Raise & GPT-4o
Deep Learning with PolyAI
032: Conversations featuring Brian Jeppesen, Fertitta Entertainment
Deep Learning with PolyAI
031: Generative AI in the Contact Center - Build or Buy?
Deep Learning with PolyAI
030: How the future of measuring success in the contact center requires AI
Deep Learning with PolyAI
029: What is 'AI washing' and how you can (and should) avoid it
Deep Learning with PolyAI
028: NLP vs NLP, or AI and the art of human persuasion
Deep Learning with PolyAI
027: Managing disruptive change, ships in the tech navy, and big maverick energy
Deep Learning with PolyAI
026: Inside NVIDIA GTC 2024
Deep Learning with PolyAI
025: Mythbusting generative AI "threats" (and how to cut through the fear-monger...
Deep Learning with PolyAI
023: Why contact leaders are getting promoted off successful AI implementations
Deep Learning with PolyAI
022: AI News Recap! Sora, LAMs and the Elephant in the Machine
Deep Learning with PolyAI
021: How customer data is flipping the business value of the contact center
Deep Learning with PolyAI
020: Effective Accelerationism, Fully Automated Contact Centers and Serbian Agri...
Deep Learning with PolyAI
019: How practically safeguarding generative AI works IRL
Deep Learning with PolyAI
018: How to avoid PR nightmares when deploying generative AI
Deep Learning with PolyAI
017: Brand in the Contact Center
Deep Learning with PolyAI
016: Introducing Pheme, the speech generation model built to scale.
Deep Learning with PolyAI
015: 2023 - An AI Year in Review
Deep Learning with PolyAI
014: Why the New York Times is suing OpenAI - Copyright, Lawsuits & Fair Use
Deep Learning with PolyAI
013: The Evolution of Voice Generation
Deep Learning with PolyAI
012: AI & CX Trends in Retail
Deep Learning with PolyAI
011: The AI Alliance, Google Gemini and Other News
Deep Learning with PolyAI
010: Effective Altruism & Safety in AI
Deep Learning with PolyAI
09: The Monumental Potential of Artificial General Intelligence (AGI)
Deep Learning with PolyAI